Salesforce.com is Adding Social Intelligence Features

Chris Kanaracus of InfoWorld reports, “Salesforce.com continues to build out its Chatter social networking and collaboration software, with upcoming ‘social intelligence’ capabilities that will allow users to find information through new Topics and Expertise categories. Chatter is built into Salesforce.com’s underlying Force.com technology platform, allowing users of its CRM (customer relationship management) and other software to use social collaboration tools within a business context. Salesforce.com already gave Chatter users the ability to create profiles, and to follow users and system objects, such as a particular record. Chatter also has a recommendation engine, provides users with an ‘influence’ rating and has a Similar Files feature.” Read more











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