JPMorgan

JPMorgan Chase is looking for a Backup Engineer, Global Services Operations in Columbus, OH. The post states, “The Storage Operate team is responsible for all global storage deploy and operate functions, including global Storage Area Network (SAN), Network Attached Storage (NAS), and Backup operations, Level 1, 2 and 3 support, P1 management, maintenance, tools rollout and support, tech refresh planning and oversight, finance, service management and reporting, operational risk management, and continual service improvement.” Responsibilities include: “Resolving high priority incident tickets, up to P1S1. Engaging internal customers. Attendance on management and technical bridges through incident resolution and preparation and presentation of root cause analysis. Coordinating and driving both internal and external vendor IT support teams in resolution activities.”

 

Qualifications for the position include: “Mixture of intermediate and advanced knowledge of multiple major vendor platforms - Storage Area Networks (SAN),  Enterprise Storage Arrays. This includes Symmetrix, Clariion, HDS, XIV, Brocade, Cisco SAN fabrics.  Netapp and Centerra skills a plus. Knowledgeable in Microsoft Windows, Sun Solaris, HP-UX, AIX. Intermediate skills with RDF solutions. Capable of acting as business liaison, translating business needs to technical requirements and providing point of contact to business during high impact incidents. Provide Level 2 production support for distributed storage environment including accurate problem identification, ticket documentation and customer/vendor engagement.”

 

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Image: Courtesy JPMorgan Chase