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MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)–Based on its recent analysis of the vehicle relationship management market, Frost & Sullivan recognizes Symphony Teleca Corporation (STC), a global innovation and development services company, with the 2013 North American Frost & Sullivan Award for Enabling Technology Leadership. The company’s Vehicle Relationship Management (VRM) solution, InSight Connect™ VRM, is a sought-after solution that strongly empowers automotive OEMs and decreases spending on warranty and recalls.

“Vehicle Relationship Management is becoming critical for OEMs, as it not only prevents recalls that would negatively affect brand image and sales, but also delivers a direct financial benefit decreasing warranty and recall costs.”

The rising software complexity in modern cars poses a new challenge to automotive companies. One issue is fixing software issues across applications, firmware and Electronic Control Units (ECUs) as well as deploying new functionality in a safe and cost effective manner. Using smart, cloud-based systems to manage software configurations and updates is key to ensuring quality control and secure software management.

“Nearly 60 to 70 percent of the recalls in major automotive markets such as North America and Europe are due to software errors. In order to resolve these software/electronics related recalls and increase customer satisfaction, OEMs need to look at several areas such as over the air updates, advanced diagnostics or predictive analytics. All of these are elements of a broader vehicle relationship management solution,” said Frost & Sullivan Research Industry Analyst, Krishna Jayaraman. “Vehicle Relationship Management is becoming critical for OEMs, as it not only prevents recalls that would negatively affect brand image and sales, but also delivers a direct financial benefit decreasing warranty and recall costs.”

Symphony Teleca’s InSight Connect™ VRM is a comprehensive end-to-end vehicle relationship management solution that provides automotive grade, reliable, cost effective, over the air software provisioning and maintenance. It integrates with an OEM’s existing systems throughout the connected car lifecycle. InSight Connect™ offers seamless user personalization, data collection, monitoring and diagnostics functionality as well as application and services monetization for next generation In-vehicle-Infotainments (IVIs).

Using semantic web technologies, the advanced analytics module can generate new, valuable insights into the IVI system and other vehicle components. The flexible and modular structure of InSight Connect™ enables OEMs to extend and fully customize functionality over time.

The Symphony Teleca InSight Connect™ VRM solution is available now and will be showcased at the 2014 International Consumer Electronics Show (CES) in Las Vegas, January 7-10. To learn more, visit http://www.symphonyteleca.com/solutions/automotive/insight-connect.

About Symphony Teleca

Symphony Teleca Corporation, headquartered in Mountain View, Calif., is a global innovation and development services company. The company offers ideation, design, development and managed services to independent software vendors, mobile device and solutions manufacturers and the connected, analytics-driven enterprise. Clients leverage their partnership with Symphony Teleca to deliver innovative SaaS/Cloud enterprise software products, mobile software products and solutions, big data and analytic services and solutions, and enterprise mobility solutions. Symphony Teleca is a fast growing global company with over 6,000 employees in over 32 offices worldwide, including delivery centers in Asia, Australia, Europe and the Americas. To learn more, visit www.symphonyteleca.com.

Original Release: Business Wire

Image: Courtesy Symphony Teleca