311

Jessica Leber of Co.Exist recently wrote, “Since opening in 2003, New York City’s pioneering 311 center for non-emergency questions and complaints has become a massive operation, handling an average of around 60,000 questions a day via phone, text message, website, and mobile app. That’s added up to more than 180 million queries to date, processed by the hundreds of real, live humans that staff a call center in Manhattan 24 hours a day, seven days a week. Yet it all seems rather antiquated at a time when a quick query to Siri or Google can almost instantly provide answers in other realms of life.” Read more