Posts Tagged ‘Attensity’

Attensity Releases Analyze 6.3

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27th February 2014 - Attensity, a provider of integrated, real-time solutions that blend multichannel voice of the customer (VoC) analytics and social engagement for enterprise listening needs, has released Analyze 6.3, which includes business-oriented added features and enhancements.

Attensity Analyze 6.3 gives users access to text analytics engines with real-time access to more than 150 million blogs and forums, Facebook, and Twitter. Read more

Collaborate.org and Attensity Partner to Provide Advanced Global Customer Intelligence Framework

PALO ALTO, Calif., July 11, 2013 /PRNewswire/ – Attensity, the leading enterprise software and services company specializing in customer experience management and customer intelligence, today announced a new partnership with Collaborate.org, the world’s most advanced social collaboration platform. When combining Collaborate.org’s integrated suite of collaboration tools and its 2.2 million layers of data with Attensity’s powerful semantic engine, natural language processing and advanced analytics, it now becomes possible to measure the impact of customer intelligence. Empowered with this information, users can then zoom in anywhere on the planet to view influencer networks, individual or group sentiment, trends, geodata, and demographic analysis in a geospatial data visualization platform. Read more

Attensity Respond 6.0 Improves Multi-Channel Engagement

Attensity, the leading provider of enterprise social analytics and engagement applications, today announced the release of Attensity Respond 6.0, a new release of Attensity’s Respond application designed to address the specific challenges facing the next generation of multi-channel social customer contact centers and marketers in large corporate environments.

Respond 6.0 provides a unified customer listening post where customer requests in social media as well as in emails, and other channels are automatically -and intelligently- analyzed, classified and routed to appropriate departments for response. Read more

A Fertile Field For Semantic Tech: Social CRM

Image Courtesy; Flickr/Sean MacEntee

 

When it comes to social CRM, it’s a world of semantics, and text and sentiment analytics.

Recently Gartner released its Magic Quadrant report on the space, and a reading of it makes it pretty clear that the category, which the research group defines as “a business strategy that generates opportunities for sales, marketing and customer service, while also benefiting online communities,” demands such intelligence.

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Attensity Pipeline: Social Media Conversations Analyzed, In Real-Time And In The Cloud At Scale

For many companies, understanding what’s being said about them or their products and services in the real-time social media space will only become more important. Vendors of social and customer analytics solutions are aiming to fill the need: A couple of weeks ago, heavyweight Salesforce said the Twitter firehose will be funneled to its social analytics arm Radian6. Last week, Attensity announced the Attensity Pipeline, which is its foray into providing a semantically annotated social media data stream in real-time, as a cloud service, tapping into the full Twitter firehose as well as public Facebook and Google Plus posts, blogs, forums, and video and review sites.

“We have had previous generations of this [technology] used in back end products that were more batch-oriented,” says Catherine van Zuylen, vp, product at Attensity. “This is the first time it is real-time and in the cloud at scale.”

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Using Semantic Analysis to Predict the President

Karen Hanna recently posed the question, can Twitter predict the President? She explained, “Some data analysts are looking at political sentiment in social media data to make predictions around the presidential campaigns. Attensity looked at 800,000 Tweets from February 25 through March 2 and measured ‘positive sentiment and share of voice for each candidate.’ Attensity determined that Romney would win seven states, Gingrich would win Georgia, Paul would win Alaska, and Santorum would take Vermont. Attensity was asked by USA Today to analyze Twitter data to predict how voting would go on Super Tuesday. Attensity is a social analytics company based in Palo Alto. Like other social media analytics companies, it is interested in how text analysis techniques might be applied to data collected from social media to enhance market research capabilities.” Read more

Ring In A New Year For the Semantic Web

 

Courtesy: Flickr/ Vince Viloria

 

Out with the old, in with the new. We’ve covered (here and here) the year past for the semantic web. So now let’s see what might be in store for the year ahead.

Also, don’t forget to listen to our podcast here for more insights into what 2012 may hold.

  • Interest in sentiment analysis exploded with the growth of the social Web, although its reputation suffered due to the prevalence of low-grade Twitter-sentiment toys, simplistic, wildly inaccurate systems that misled many into criticism of the concept where it was the cheap implementations they’d tried that were faulty.  In 2012, sentiment analysis will come into its own: Automated (and crowd-sourced!) mining of attitudes, opinions, emotions, and intent from social and enterprise sources, at the “feature” level, linked to real-world profiles and transactional data. — Seth Grimes, founder, Alta Plana Corp

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Semantic Tech in 2011: The Year’s Misses and Missteps

Courtesy: Flickr/ myaimistrue

We recently rounded up some thought leaders’ perspectives on the big semantic trends of 2011 – most (if not all) of them positive. Here’s some further perspective about where hopes and expectations fell a little short of reality:

  • The biggest lost possibility was not rethinking the whole RDF stack. Instead of actually reducing complexity, it seems the direction is hiding complexity. This makes its proposition unattractive for web developers. – Andraž Tori, Founder and Director, Zemanta

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Attensity Analyze 6.0 Offers Deep Analytics of Facebook Posts

Attensity, a leading provider of text analytics solutions recently announced an extension to Attensity Analyze 6.0. According to the article, “The new “Facebook Analytics Module” is available with the latest release of Attensity Analyze 6.0, the next generation in voice of the customer analytics and engagement applications. This module enables business users to quickly and easily analyze Facebook comments, posts and surveys to extract deep business insights.” Read more

The Big Business of Social Media Analytics

Photo Courtesy, Flickr, coolinsights

How do you know that social media customer analytics has arrived? When big consulting companies decide they want more and more pieces of it.

Consider the move last week by Capgemini Group to partner its business processing outsourcing organization with text analytics vendor Attensity. Capgemini will use the latter’s software that helps companies monitor, analyze and act on customer conversations taking place across social media venues as part of its Social Insight Into Action consulting offering. The new service is said to be a customizable, all-in-one package that covers web listening and analytics in social media, and that uses feedback gained from these online sources to help companies modify business processes to better engage with these audiences.

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