Posts Tagged ‘bank’

Top US Bank Deploys Creative Virtual’s Natural Language Self-Help System

creativeStamford, CT (PRWEB) February 27, 2014 — Creative Virtual is very pleased to announce that its V-Person™ technology is powering the largest installation of a natural language self-help system in the financial services industry today.

The V-Person system provides personalized answers to logged-in customers based on the services and products that they use. The system provides answers to the bank’s customers live, while reporting Voice-of-the-Customer feedback to the bank in real-time. This functionality is made possible by V-Portal™, Creative Virtual’s proprietary knowledge management system that enables answers to be personalized for each user based on their profile. Read more

Semantic Technologies Really Do Pay Off

As the former Chief Information Officer of Europe’s largest internet bank, Egg plc, the decision to select semantic technologies to underpin the launch of my next large scale consumer business, Garlik (www.garlik.com), was not one I took lightly.

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