Conversational user interfaces and natural language processing could be put to much more use than they currently are.  At the GigaOM Structure Data event in New York City this week, IBM distinguished engineer Currie Boyle, who leads the vendor’s North American natural language services practice, including for deep question and answer Watson-type natural language and unstructured information processing systems, and Nuance Communications CTO Vlad Sejnoha, discussed the realized promises, but also the waiting opportunities.

At Nuance, Sejnoha noted, the focus is on the notion that we are entering a time when how we interact with systems and access information and content is undergoing a “dramatic transformation.” Contributors to that include high- level artificial intelligence reasoning and natural language understanding. “We are overwhelmed with lots of data including unstructured data and these technologies make a difference in how we take advantage of all that,” he said.

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