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Rick Delgado of Tech Cocktail reports, “The one thing most businesses strive for is to make sure their customers are happy.In the past, the approach to this was fairly simple, engaging the customer through cheerful face-to-face interaction and seeing to all their needs personally. But as technology advances, more and more business dealings are taking place online, away from the face-to-face model that served so well for years. Many businesses are now turning to machine learning as the solution to improve customer interaction.” Read more