Posts Tagged ‘expert system’

Expert System Announces Integration with Apache Solr

According to a new article, “Expert System, the semantic software company, today announced the full integration of its Cogito semantic platform with the Apache Solr™ open source enterprise search platform. Through the integration with Cogito, organizations using Solr will be able to enhance their technology investment by delivering faster, more precise access to big data and enterprise content. Cogito exceeds the limits of traditional search and provides a deep understanding of words by fully understanding their meaning in context. Backed by a powerful semantic network enhanced by vertical knowledge for the most important sectors (finance, security, oil and gas, etc.), Cogito ensures higher precision and recall than traditional systems.” Read more

Tracking Reactions to the Pope’s First Tweet

According to an article out of the company, “Expert System, the semantic technology company, conducted a semantic analysis to understand the reaction of Twitter users after the activation of @pontifex, and the response to the first tweets by Pope Benedict XVI on December 12. Using the Cogito semantic software, Expert System analyzed a sample of more than 20,000 tweets to the Pope’s Twitter accounts and hashtags related to #askpontifex. The tweets were classified in the predominant categories of religion; art, culture and entertainment; economy and finance; and crime. Among the most relevant topics were people (Pope, Jesus and God), places (Vatican, Africa, Rome and Italy), verbs (do, can, tell, know, must, pay) and nouns (church, gold, question, child, Christmas, truth and Sunday).” Read more

A Semantic Analysis of the Final Presidential Debate

As they did with the first presidential debate and the second, Expert System has released their semantic analysis of the third and final presidential debate. According to the company, “In this debate, Governor Romney spoke more, using shorter sentences with a slightly simpler construction (a total of 554 clauses with an average of two prepositions per clause), versus President Obama who used approximately three prepositions per clause (for a total of 393 clauses). As in the previous two debates, the language style and words choice of both candidates can be classified as usual or common, and likely reflect the candidates’ attempts to reach a wide and diverse electorate.” Read more

The Semantics of the Second Presidential Debate

Expert System has performed a semantic analysis of the language used by President Obama and Governor Romney in the second presidential debate: “Findings of the results are based on analysis of the debate transcripts and highlight the semantic differences in the candidates’ language, despite the linguistic similarities… A quantitative linguistic analysis shows a greater similarity between the two candidates: Both use more or less the same number of sentences (President Obama with 496 sentences made up of 1,398 prepositions; Governor Romney with 1,406 prepositions spread over 554 sentences), and the same lexical structure in terms of style and word choice (80% of the words used by both candidates are classified as usual or common language). In the first debate, President Obama used longer sentences and a more complex sentence construction.” Read more

A Semantic Look at the Presidential Debates

Luca Scagliarini of Expert System reports, “This week’s presidential debate is being analyzed across the web on a number of fronts, from a factual analysis of what was said, to the number of tweets it prompted. Instead, we used our Cogito semantic engine to analyze the transcript of the debate through a semantic and linguistic lens. Cogito extracted the responses by question, breaking sentences down to their granular detail. This analysis allows us to look at the individual language elements to better understand what was said, as well as how the combined effect of word choice, sentence structure and sentence length might be interpreted by the audience.” Read more

Expert System Optimizes Search for ING Direct

Expert System recently announced, “ING DIRECT, the world’s largest online bank, has chosen its semantic software to optimize search and information retrieval on its customer portal atwww.ingdirect.it. Launched in June 2012, the new search portal helps customers quickly find the content they need, resulting in a 46% reduction in call center requests. The advanced semantic engine developed for ING DIRECT is a combination of two powerful semantic products: Cogito Search Explore Engine for semantic search and analysis, and Cogito Answers for natural language processing. Together, they bring a complete semantic and linguistic understanding to customer queries, taking into account variations in language such as slang or abbreviations, and result in the effective and immediate retrieval of answers to online requests.” Read more

Expert System Collaborates with Italian Ministry of Foreign Affairs

Expert System logoExpert System reports that the company has renewed its collaboration with the Crisis Unit of the Italian Ministry of Foreign Affairs. Under the agreement Expert System implements “its Cogito Intelligence Platform for the access and analysis of strategic information. The Ministry of Foreign Affairs Crisis Unit is responsible for protecting and assisting Italian citizens abroad. The ever increasing amounts of information available online underscores the importance of accessing and analyzing available data streams. Integrating this with existing organizational information provides a significant advantage, and is where semantic technology excels.” Read more

Semantics in Customer Service

The Cogito team has been working on applying semantic technologies to customer service operations. The team writes, “We’re proud to announce our work with Vodafone, one of the world’s largest mobile communications groups. Working with technology partner Assist, we’re using our Cogito Answers semantic platform to provide SMS based customer service that is now successfully handling more that 500,000 SMS requests each month. When a user sends an SMS to the system—“how much will I pay for calls to London?”—Cogito Answers interprets and categorizes the request and quickly retrieves the answer from the internal knowledge base.” Read more

Analyzing The Data: How the World Reacted to Steve Jobs’ Passing

In the weeks since Steve Jobs’ untimely passing, the Cogito team has used semantic technology to sample and analyze sentiment about Jobs on the internet: “Twitter was the place where many immediately went to share quotes, links to online memorials, commercials, cartoons and photos from years past, and to comment about anything and everything related to Jobs.” Read more

Where Semantic Technologies are Making a Difference

The Expert System team participated in a panel at the recent SemTechBiz conference in London and came back with some positive insights about where semantic technologies are making a difference. First off, semantic technologies are “Improving processing of anaphora, which are used commonly in social media communications, such as posts on blogs, Facebook, Google+ or Twitter. The interpretation of anaphora is important for a correct analysis of sentiment among several posts, or even in the same post where information is not always explicitly expressed. Correct processing of anaphora allows you to almost double the collection of opinions and sentiment expressed online (i.e., ‘I love the new iPhone’ and, a few posts later ‘But I don’t love it any more’ where the person is still talking about the iPhone).” Read more

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