Posts Tagged ‘HSBC’

Top US Bank Deploys Creative Virtual’s Natural Language Self-Help System

creativeStamford, CT (PRWEB) February 27, 2014 — Creative Virtual is very pleased to announce that its V-Person™ technology is powering the largest installation of a natural language self-help system in the financial services industry today.

The V-Person system provides personalized answers to logged-in customers based on the services and products that they use. The system provides answers to the bank’s customers live, while reporting Voice-of-the-Customer feedback to the bank in real-time. This functionality is made possible by V-Portal™, Creative Virtual’s proprietary knowledge management system that enables answers to be personalized for each user based on their profile. Read more

Financial Services Industry Sets Realistic Expectations for Data Challenges

Thinking about this past week’s Demystifying Financial Services Semantics conference in NYC, hosted by OMG and The EDM Council, and messages that kept coming across: Think about the business issues first, and be realistic in the way your particular organization can accommodate them – semantic technology may be a large, limited or perhaps even non-existent factor, depending on the challenge.

Some commentary on this point from the panelists:

  • Citi chief data officer Eric Chacon discussed the challenges of not having a single source of master data that exists for businesses that grow  through acquisitions, as well as any organization highly decentralized in nature. Read more