Posts Tagged ‘marketing’

Bring On The Marketing Experts In Social Analytics

priusLast week The Semantic Web Blog reported on hoped-for improvements in the sentiment and text analytics space, a topic of discussion at this month’s Sentiment Analytics Symposium, including making the tools and data more accessible to business users – at least to those working outside of the market research sector. Within that space, experts continue to bring value.

Speakers at the event provided examples of how expertise at social analytics matters in the marketing realm, including David Rabjohns, CEO of MotiveQuest, which offers an online anthropology approach to helping brands identify the social “tribes” who may be targets for their products or services, given an understanding of what it is those tribes are most passionate about and a way that the brand can connect with those passions.

Take the case of the company’s work with Toyota on its Prius hybrid car: Rabjohns said that MotiveQuest’s online social research for the company revealed that Toyota would be mistaken to think it was selling a car and talking to users about saving money on gas.

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Scott Brinker presents “A NEW BRAND OF MARKETING” (Free eBook)

Click to dowload Scott Brinker's "A NEW BRAND OF MARKETING: The 7 Meta-Trends of Modern Marketing as a Technology-Powered Discipline"Scott Brinker, whom we have covered many times in the past because of his insights into semantic technology and marketing, has written a new short book about modern marketing trends.  The author presents “seven transformative meta-trends in modern marketing.” In the forward, he identifies these trends as “…wield[-ing] tremendous influence on the current evolution of marketing strategy and management.” The trends Brinker identifies are:

  1. From traditional to digital
  2. From media silos to converged media
  3. From outbound to inbound
  4. From communications to experiences
  5. From art and copy to code and data
  6. From rigid plans to agile iterations
  7. From agencies to in-house marketing

While he does not mention semantics explicitly in the book, knowing Scott as we do, we were curious about his thoughts on the subject. We caught up with him to ask, “So, how does this fit in with Semantic Web Technologies?”

Brinker responded, “Semantic web technologies are a great example of how technology is continuously changing what’s possible in marketing and business. But in the absence of ‘marketing technologists’ — these hybrid professionals who can translate technology capabilities to marketing opportunities, and vice versa — much of that potential remains untapped.”

“Structured and linked data can have such a tremendous impact on shaping customer experiences in a digital world. While not every marketer needs to understand the technical layer of how to make that happen, they need to have a sense of what’s possible — and they need to be able to work with more technical talent, as part of the modern marketing team, to make it happen.”

Brinker, who coined the term ”Chief Marketing Technologist,” is offering the 40-pager as a free download on his website.

 

Social Media Analytics: What’s Your ROI?

Photo courtesy: Flickr/LendingMemo

Photo courtesy: Flickr/LendingMemo

How are your company’s social media marketing efforts faring? Chances are that you don’t really know.

According to a new benchmark study from Demand Metric, “Social Media Analytics: Enabling and Optimizing Use Cases with Analytics,” almost two-thirds or organizations are using social media analytics tools to understand and enhance their social media marketing. But 70 percent of them are unable to show the return on investment of their social media efforts, typically undertaken with campaign tracking, brand analysis and gaining competitive intelligence in mind.

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Good-Bye 2013

Courtesy: Flickr/MadebyMark

Courtesy: Flickr/MadebyMark

As we prepare to greet the New Year, we take a look back at the year that was. Some of the leading voices in the semantic web/Linked Data/Web 3.0 and sentiment analytics space give us their thoughts on the highlights of 2013.

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Phil Archer, Data Activity Lead, W3C:

The completion and rapid adoption of the updated SPARQL specs, the use of Linked Data (LD) in life sciences, the adoption of LD by the European Commission, and governments in the UK, The Netherlands (NL) and more [stand out]. In other words, [we are seeing] the maturation and growing acknowledgement of the advantages of the technologies.

I contributed to a recent study into the use of Linked Data within governments. We spoke to various UK government departments as well as the UN FAO, the German National Library and more. The roadblocks and enablers section of the study (see here) is useful IMO.

Bottom line: Those organisations use LD because it suits them. It makes their own tasks easier, it allows them to fulfill their public tasks more effectively. They don’t do it to be cool, and they don’t do it to provide 5-Star Linked Data to others. They do it for hard headed and self-interested reasons.

Christine Connors, founder and information strategist, TriviumRLG:

What sticks out in my mind is the resource market: We’ve seen more “semantic technology” job postings, academic positions and M&A activity than I can remember in a long time. I think that this is a noteworthy trend if my assessment is accurate.

There’s also been a huge increase in the attentions of the librarian community, thanks to long-time work at the Library of Congress, from leading experts in that field and via schema.org.

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Say Hello to the “Mood Graph”

Image of various emoji facesEvan Selinger, a Fellow at the Institute for Ethics and Emerging Technology, has posted an article for Wired, in which he discusses the implications of how we have simplified the expression of emotion in the online systems we use, and how those simplified emotions are being tracked, analyzed and used.

Referring to Facebook’s addition earlier this year of a range of emotional expressions beyond “Like” and Bitly’s recent announcement of its “Feelings” tool, Selinger says, “I’m not singling out Facebook or even Bitly here; Google Plus on mobile also offers such expressions, as do a number of other websites and apps. The point is that all these interfaces are now focusing on the emotional aspects of our information diets. To put this development in a broader context: the mood graph has arrived, taking its place alongside the social graph (most commonly associated with Facebook), citation-link graph and knowledge graph (associated with Google), work graph (LinkedIn and others), and interest graph (Pinterest and others).”

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A Data-Centric Approach to Pharma Marketing

Matthew Weingarten of MMM-Online.com reports, “By applying a scientific approach, and taking advantage of technology that’s available, pharmaceutical marketers can boost the effectiveness of their marketing efforts and improve the return on their investment. Evidence-based approach shouldn’t be confined to the lab. Two current trends  push us toward enhanced rigor in marketing. First, the Internet has globalized the medical profession. Easily accessible medical databases put the latest research into the hands of doctors everywhere. As the profession has embraced social media, the network of influence has been completely remapped. The power of opinion leaders is now felt worldwide, through multiple channels.” Read more

Moviegoer Social Sentiment: Big Data Analysis For Big Business

Like lots of other families over the recent Thanksgiving weekend, we made our way to the movies. Our choice: Life of Pi. We’d highly recommend it, and according to the IBM Social Sentiment Index, as applied to Moviegoer Social Sentiment over the holiday weekend, so too would a lot of other folks. It earned a 90 percent positive rating.

IBM has engaged in the social sentiment index pursuit in some other endeavors – using its advanced analytics and natural language processing technologies to analyze large volumes of social media data, it had another recent take on Black Friday, for example. It tallied up that shoppers expressed positive consumer sentiment on promotions, shipping and convenience as well as the retailers themselves at a three to one ratio (see our story here for other takes on semantic tech weighing in on the holiday shopping season).

It’s also applied its social media analysis smarts to studying births of trends (cycle chic is on the rise), and which tennis player was on the hearts and minds of the crowd at the U.S. Open (Novak Djokovic and Laura Robson winning the love, with positive sentiment scores at 90 percent or better).

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Spreading the Word About SPARQL, RDF, and the Semantic Web

Bob DuCharme has shared some interesting insights regarding SPARQL, RDF, and Big Data. He writes, “I think it’s obvious that SPARQL and other RDF-related technologies have plenty to offer to the overlapping worlds of Big Data and NoSQL, but this doesn’t seem as obvious to people who focus on those areas. For example, the program for this week’s Strata conference makes no mention of RDF or SPARQL. The more I look into it, the more I see that this flexible, standardized data model and query language align very well with what many of those people are trying to do.” Read more

NetBase Expands SAP Relationship: Sign Of The Growing Social Enterprise — And The Need For IT To Take Bigger Role In It

At this week’s SAP Sapphire conference. NetBase will be taking its relationship with the enterprise vendor to the next level. Last December the two paired up to bring NetBase’s social intelligence (SI) to SAP BusinessObjects’ business intelligence (BI).

Coming up now is a complete integration of the NetBase technology into SAP’s Social On Demand customer relationship management (CRM) console. “Having access to social data is becoming critical to every part of the organization,” says NetBase chief marketing officer Lisa Joy Rosner. So, “social media [becomes] just one more data point” for which the enterprise must account.

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At Facebook The Buzz Is About Mobile Priorities, Brand Timelines, And New Advertising Options

The Open Graph protocol continues to progress: Earlier this week Facebook’s Director of Developer Relations Douglas Purdy talked about its intersection with the mobile web.

According to Purdy, more people are accessing Facebook on the mobile web than from its top native apps combined, and the game is on to help developers conquer the challenges of building for that community. One of those challenges is app discovery. At the Mobile World Congress on Monday, the company announced that it’s continuing to address the first issue with plans to extend to native Android apps the ability for Facebook’s 425 million mobile app users to discover them through Open Graph connections.

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