Attensity, the leading provider of enterprise social analytics and engagement applications, today announced the release of Attensity Respond 6.0, a new release of Attensity’s Respond application designed to address the specific challenges facing the next generation of multi-channel social customer contact centers and marketers in large corporate environments.

Respond 6.0 provides a unified customer listening post where customer requests in social media as well as in emails, and other channels are automatically -and intelligently- analyzed, classified and routed to appropriate departments for response. Read more