Alme for Healthcare brings the personal virtual assistant to the disease management space. Next IT’s Alme natural language platform has a history in other sectors, including financial services, where it’s servicing loan-insurance for SWBC; transportation, where it’s enabling self-service for Alaska Airlines customers; and Aetna, where it’s supporting new user registrations, among others. In fact, Aetna is one of the customers it’s working with on the new healthcare virtual assistant that is designed to improve patient outcomes and quality of care.
The personal assistant functions in a multi-modal model, supporting both talking in natural language and typing; across multiple platforms, including smart phones and tablets; and with multi-lingual capabilities. The conversational language assistant is based on what Next IT notes is a comprehensive patient ontology, support for goal-based conversations (such as helping patients stick with treatment plans), and interactive concept illustrations (pointing out where to do at-home injections, for example).
“We’re working on disease management,” says Fred Brown, founder and CEO of Next IT. “People see their doctor every six months and then sort of forget what they’re supposed to do. So we want to provide real-time help and assistance for them, and an escalation path to a live medical professional when needed.”