A global media organization that provides fixed-line internet IP TV to some 10 million customers had a new business initiative that was going to require it to gain some insight into its client base. After some 15 years in business, though, it’s not surprising to learn that that information exists – and re-exists in many different forms – across many legacy applications, and trying to map those customers’ old purchase relationships to a new product catalog as part of a new payment and sales platform could have been just the thing to slow down the company.
Does that situation sound familiar? If your company’s been in business for some length of time, the answer probably is a resounding yes. Like this media business, you may well be in a market with plenty of competitive threats, meaning that unless you constantly innovate, your bread and butter is threatened. And so, you too, probably always are turning to your IT infrastructure team with new requirements.
“And it can be hard for them to build what they need to deliver,” says Carl Bray, product manager at Ontology Systems.