Posts Tagged ‘Salesforce.com’

Semantic Technology Jobs: Salesforce

salesforceSalesforce.com is searching for Software Engineers – Search Relevancy in Seattle, WA. According to the post, “The Search Engineering team at salesforce.com is seeking talented and experienced software engineers to develop the next generation of search relevancy behind our multi-tenant cloud-scale search system.  Ideal candidates have experience solving real-world search relevancy challenges in large scale hosted search services, have proven ability to design, develop, and optimize the critical sub-systems of a large-scale hosted service. We want you to develop and implement strategies for utilizing natural language processing, intent analysis, machine learning and other leading edge technologies to help drive measurable relevancy improvements in a variety of use cases and businesses that leverage our search to deliver rich user experiences.” Read more

Salesforce.com is Adding Social Intelligence Features

Chris Kanaracus of InfoWorld reports, “Salesforce.com continues to build out its Chatter social networking and collaboration software, with upcoming ‘social intelligence’ capabilities that will allow users to find information through new Topics and Expertise categories. Chatter is built into Salesforce.com’s underlying Force.com technology platform, allowing users of its CRM (customer relationship management) and other software to use social collaboration tools within a business context. Salesforce.com already gave Chatter users the ability to create profiles, and to follow users and system objects, such as a particular record. Chatter also has a recommendation engine, provides users with an ‘influence’ rating and has a Similar Files feature.” Read more

A Fertile Field For Semantic Tech: Social CRM

Image Courtesy; Flickr/Sean MacEntee

 

When it comes to social CRM, it’s a world of semantics, and text and sentiment analytics.

Recently Gartner released its Magic Quadrant report on the space, and a reading of it makes it pretty clear that the category, which the research group defines as “a business strategy that generates opportunities for sales, marketing and customer service, while also benefiting online communities,” demands such intelligence.

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Spotlight on Salesforce.com

According to a recent article, “Salesforce.com, the cloud enterprise service, has moved even farther from its original business of contact and sales force management. In January 2011, Salesforce.com acquired the Web conferencing service provider Dimdim. Dimdim provided a free Web conferencing service. Users could share  desktops, show slides, collaborate, chat, talk and broadcast via webcam… The enterprise technology of Dimdim “snaps in” the Salesforce.com cloud. In addition, the enterprise version of Dimdim supports a number of third-party cloud-based applications, including Salesforce.com competitors’ SugarCRM and Zimbra, an open source e-mail server. Dimdim also offers an open source version of its technology.” Read more