Richard Lefebvre of Oracle reports, “With organizations entering global marketplaces and engaging customers worldwide, Oracle Social Relationship Management (SRM), an Oracle Social Cloud business solution, has added advanced listening and monitoring support for Bahasa, Finnish, Norwegian, Polish, Swedish, Thai, and Turkish. The improvements reflect Oracle’s commitment to making social media a high value channel for customer engagement—enabling businesses to increase market penetration and deliver personalized and localized experiences. Oracle SRM now supports 18 languages with advanced keyword and Latent Semantic Analysis (LSA) listening. Oracle also offers natural language processing for sophisticated sentiment analysis in Chinese, English, French, German, Portuguese and Spanish, with more to come.” Read more
Posts Tagged ‘Social Cloud’
Oracle Social Cloud Improves Usability of Social Measurement and Monitoring Tools for Global Customers
REDWOOD SHORES, CA–(Marketwired – Jan 6, 2014) – Oracle (NYSE: ORCL)
In today’s hyper-connected, global marketplace, social solutions require the ability to listen, engage, publish and learn across multiple regions, languages and cultures. To help organizations meet their social business objectives, Oracle Social Relationship Management (SRM), an Oracle Social Cloud business solution, has been extended to support new languages, data sources and capabilities.
- Enabling customers to improve social monitoring and management capabilities globally, Oracle announced extended language and data support for Oracle Social Relationship Management (SRM). Read more