Is it time to disrupt the hospitality survey services industry? TrustYou thinks so. Today it’s launching its ReviewAnalyst Survey, a free guest satisfaction tool that hotels and hotel chains can use to integrate information from visitor surveys with information in social media reviews, and potentially bolster their reputation among consumers as a result.
TrustYou already monitors social sentiment across the web in online reviews, posts, and comments for the hotel, travel, and restaurant sectors.“Our key advantage is that we are the only ones in the space, I think, who tackled the key fundamentals of how can we scale this in as many languages as we want to,” says CEO Ben Jost. “That’s very interesting for the hospitality industry, because it’s very international. We currently have 12 languages and today, if we have enough content, we can add a new language each day if we want to.
And we can learn the key concepts for a new vertical every three to four weeks.”