Posts Tagged ‘Tim Wu’

Framed Data Gets Funding Round To Further Goal Of Helping Businesses Stop Customer Churn

framedataWant to keep your high-risk customers from heading out the door? Well, Framed Data wants to give you a hand.

The company, which today announced that it has raised $2 million from Google Ventures, Innovation Works, Jotter, and NYU Innovation Fund as well as a number of angels, applies machine learning to ending subscription churn. It’s focused especially on B2B SaaS companies, uncovering less than obvious behavioral traits of churned users and applying that knowledge for future use, says director of marketing Tim Wu.

“Churn is the biggest pain we can tackle,” he says, providing the company a way to distinguish itself in an increasingly commoditized data analytics space. And in the B2B SaaS market, “the lifetime value of customers is really clear – they know that if customers leave, they lose x dollars.”

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The Debate Over Net Neutrality

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Jeff Sommer of the New York Times recently wrote, “The future of the Internet — which means the future of communications, culture, free speech and innovation — is up for grabs. The Federal Communications Commission is making decisions that may determine how open the Internet will be, who will profit most from it and whether start-ups will face new barriers that will make it harder for ideas to flourish. Tim Wu, 41, a law professor at Columbia University, isn’t a direct participant in the rule making, but he is influencing it. A dozen years ago, building on the work of more senior scholars, Mr. Wu developed a concept that is now a generally accepted norm. Called ‘net neutrality,’ short for network neutrality, it is essentially this: The cable and telephone companies that control important parts of the plumbing of the Internet shouldn’t restrict how the rest of us use it.” Read more