Eric Blattberg of VentureBeat reports, “Zendesk, Wall Street’s latest technology darling, has soaked up some machine learning smarts courtesy of the nerds at Wise.io. Zendesk, the newly public help-desk company, now integrates with Wise.io, the latter’s chief technology officer Joshua Bloom announced on-stage at VentureBeat’s DataBeat conference today. Wise.io is a machine-learning technology that helps businesses identify important events in their data. Equipped with Wise.io’s artificial intelligence tech, Zendesk customers will be able to focus their human resources on the problems that really require human support reps, automating as much of the other stuff as possible.” Read more
Posts Tagged ‘Zendesk’
From Dropbox to Google Docs, cloud applications are increasingly becoming a part of business users’ everyday productivity toolbox. Hojoki – taken from the name of an old Japanese book about the way of life and the flow of events – aims to aggregate those cloud apps into a Facebook-like activity feed, underpinned by semantic technology.
“We really think the real pain point up to now is that work and communication about work are separated,” says Martin Böhringer, co-founder and CEO. “We integrate the productivity apps that people already are using so that they show up in the stream” where people are communicating.